Warranty Policy

Warranty Terms & Conditions

• Bheemtek offers a limited manufacturer warranty covering defects in materials and workmanship under normal use and conditions.
• The warranty period starts from the date of purchase (as per invoice/order confirmation).
• We prioritize minimal customer inconvenience: Our support team first attempts to diagnose and resolve issues remotely via phone, WhatsApp, email, or video call.
• If remote resolution isn’t possible, we assess whether the issue requires on-site service (if available) or return for inspection/repair/replacement. This decision is at our sole discretion based on the issue’s nature.
• For eligible returns/repairs, we facilitate free reverse pickup (where logistics allow) and safe redelivery of the repaired/replaced product to your address. In cases of logistical constraints (e.g., remote areas, carrier unavailability), you may need to self-ship to our designated address—we may reimburse reasonable pre-approved shipping costs at our discretion.

• 1 Year Manufacturing Warranty (standard on all Bheemtek chargers, as per Amazon listings and product details):
  • Covers manufacturing defects, faulty materials, or workmanship in the charger module, enclosure, cable, connectors, display (if any), and other components.
  • Applies to popular series: 48V, 60V, 72V, 84V Lithium/Lead-Acid fast chargers, including models compatible with Revolt, Okinawa, Piaggio, Mahindra, Tata, Altigreen, etc.

• We provide lifetime technical support for any questions, troubleshooting, or guidance on installation, usage, or optimization of your Bheemtek charger. Our team is available to help ensure long-term performance and efficiency.

• Valid only for the original purchaser (non-transferable).
• Requires proof of purchase (invoice, order confirmation, or receipt).
• Covers only defects from manufacturing faults under proper use as per the user manual/instructions.

• Products must be installed, operated, and maintained according to the provided instructions and user manual.
• Use with compatible batteries, voltages, and power sources only.

• Damage from misuse, abuse, accidents, negligence, improper installation, incorrect wiring, or unauthorized repairs/modifications.
• Physical damage (e.g., breakage, rusting, water ingress, fire damage).
• Damage due to power surges, voltage fluctuations, supply-side electrical faults, burnouts, or non-adherence to instructions.
• Normal wear and tear, cosmetic issues, or damage from environmental factors/acts of nature.
• Use with incompatible accessories, batteries, or power sources.
• Tampering, removal/alteration of serial numbers, warranty stickers, or labels.

• Contact our support team within the warranty period if you suspect a defect.
• Provide: Product details (model/serial number), proof of purchase, detailed issue description, and photos/videos if possible.
• We may require return of the product for inspection/evaluation before approving the claim.
• Uninstallation/removal of the charger (if wall-mounted/installed) is the customer’s responsibility.
• Email: support@bheemtek.com (or your actual support email) | Address: Ground Floor, L-153, Gali No. 7, New Delhi – 110052

• If a covered defect is confirmed, we will, at our discretion: repair the product, replace it with the same or equivalent model, or issue a refund (partial/full based on assessment).
• Repaired/replaced items carry the remaining original warranty period.
• We may substitute discontinued items with similar or higher-value alternatives.

• If any outstanding payments (e.g., product balance, installation, or related charges) remain unpaid, warranty services may be suspended until full settlement. Warranty resumes upon clearance without extension for the hold period.

• Customer bears shipping costs for sending the product for warranty evaluation (unless defect is confirmed as covered).
• If covered under warranty, we arrange free reverse pickup (where feasible) or reimburse reasonable shipping charges (via cashback, voucher, or adjustment—subject to verification and reasonableness).
• Provide proof of shipping expenses for reimbursement claims.

• Our liability is strictly limited to repair, replacement, or refund as outlined.
• We are not responsible for indirect, incidental, consequential damages (e.g., loss of use, data, profits, or personal injury) arising from product use or warranty issues.

• Product is tampered with, modified, or repaired by unauthorized persons.
• Serial number/warranty sticker is removed, altered, or defaced.
• Product used contrary to manual or intended purpose.

• If you offer extended plans (not standard based on current listings), mention: Customers can purchase optional extended coverage directly from Bheemtek for additional years on key components (e.g., charger module). It activates after standard warranty expires and follows all terms/exclusions here. Third-party plans are not honored.

• These terms are subject to change; refer to the warranty card/documentation provided with your product or contact support for the latest details.
• Warranty aligns with Indian consumer laws (e.g., Consumer Protection Act) for manufacturing defects.

• Email: support@bheemtek.com (update with your real email)
• Phone/WhatsApp: [Add your contact number if available]
• GSTIN: 07BBJPD8447D1ZP