Privacy Policy

Effective Date: March 16, 2026

1. Introduction Bharat Hydraulics, Electronics And Equipments Manufacturing Company (“us”, “we”, or “our”), operating under the brand Bheemtek, runs the website https://bheemtek.com/ (hereinafter referred to as the “Website” or “Service”).

This Privacy Policy explains how we collect, use, safeguard, disclose, and protect your information when you visit our Website, place orders, contact us, or use our services. We are committed to protecting your privacy in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian laws.

By accessing or using our Website or Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Website. This Policy should be read along with our Terms & Conditions.

2. Information We Collect

We collect the following types of information:

Personal Data (information that can identify you):

  • Name (first and last)
  • Email address
  • Phone number
  • Shipping and billing address (including city, state, PIN code)
  • Payment-related details (handled by third-party processors; we do not store card info)
  • Any other details you provide when placing an order, contacting support, or subscribing to updates

Usage Data (automatically collected):

  • IP address
  • Browser type and version
  • Device type and unique identifiers
  • Pages visited, time/date of visit, time spent
  • Referring/exit pages and clickstream data

Cookies and Tracking Technologies: We use cookies (small data files) and similar technologies to enhance your experience, remember preferences, analyze usage, and serve relevant content/ads. Types include:

  • Essential/Session Cookies (for site functionality)
  • Preference Cookies (to remember settings)
  • Analytics Cookies (to understand site usage)
  • Advertising Cookies (for targeted promotions, if applicable)

You can manage cookies via your browser settings, but disabling them may limit some features.

3. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders for EV chargers and related products
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping updates, and transactional emails
  • Improve our Website, products, and services
  • Analyze usage trends and prevent fraud/technical issues
  • Send newsletters, promotions, or product updates (you can opt-out anytime)
  • Comply with legal obligations, resolve disputes, and enforce agreements
  • Any other purpose disclosed at the time of collection or with your consent

4. Legal Basis for Processing Under the DPDP Act, we process your personal data based on:

  • Consent (e.g., for marketing)
  • Performance of a contract (e.g., order fulfillment)
  • Legitimate interests (e.g., site security, analytics)
  • Legal obligations

5. Retention of Data We keep your personal data only as long as needed for the purposes outlined here, or as required by law (e.g., tax/ invoicing records for 7+ years under Indian laws). Usage data is retained shorter periods unless needed for security or legal reasons.

6. Sharing and Disclosure of Data We may share your data with:

  • Service providers (e.g., payment gateways like Razorpay/PayU, logistics partners like Delhivery, hosting providers) who help operate our Service (they are bound by confidentiality)
  • In case of merger, acquisition, or sale of assets
  • To comply with legal requirements, protect rights/safety, or respond to lawful requests
  • With your explicit consent

We do not sell your personal data to third parties.

7. Data Security We implement reasonable security measures (technical, organizational, and physical) to protect your data from unauthorized access, loss, or misuse. However, no internet transmission or electronic storage is 100% secure.

8. Your Rights Under DPDP Act As a data principal under Indian law, you have rights including:

  • Access to your personal data
  • Correction or erasure (right to be forgotten, subject to legal exceptions)
  • Withdrawal of consent (where consent is the basis)
  • Grievance redressal

To exercise these rights, email us at [support@bheemtek.com] (replace with your actual email). We will respond within the timelines prescribed under law. We may verify your identity before processing requests.

9. International Transfers If you are outside India, your data may be transferred to and processed in India. We ensure appropriate safeguards for such transfers.

10. Third-Party Links and Services Our Website may link to third-party sites (e.g., payment processors). We are not responsible for their privacy practices—review their policies separately.

11. Children’s Privacy Our Service is not directed at children under 18. We do not knowingly collect data from children. If we learn we have, we will delete it.

12. Changes to This Privacy Policy We may update this Policy from time to time. Changes will be posted here with the updated effective date. For significant changes, we may notify via email or prominent notice on the Website. Review this page periodically.

13. Contact Us For questions about this Privacy Policy or your data, contact: Bharat Hydraulics, Electronics And Equipments Manufacturing Company (Brand: Bheemtek) Ground Floor, L-153, Gali No. 7, New Delhi – 110052 Email: [support@bheemtek.com] (or your actual support email) GSTIN: 07BBJPD8447D1ZP

Thank you for trusting Bheemtek. We value your privacy and are committed to handling your data responsibly.