Refund and Return Policy
1. Introduction
At Bheemtek, we aim to provide high-quality electronics and excellent customer service. If for any reason you are not satisfied with your purchase, our Refund and Return Policy outlines how you can return or exchange items.
2. Eligibility for Returns
We accept returns under the following conditions:
- Timeframe: Returns must be initiated within [2] days from the date of delivery. After this period, we are unable to offer a refund or exchange.
- Condition of Products: Items must be in their original, unused condition, with all packaging, accessories, and manuals intact.
3. How to Return an Item
To initiate a return:
- Contact Customer Support: Reach out to our customer service team at [email protected] . Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return is approved, we will issue a Return Authorization (RA) number and send instructions for returning the item.
- Packaging: Ensure that the item is securely packaged in its original packaging. Include the RA number and proof of purchase (order receipt) inside the return package.
4. Return Shipping Costs
- Customer Responsibility: Unless the product is defective or damaged upon arrival, the customer is responsible for the cost of return shipping.
- Prepaid Labels: In cases where we are at fault (e.g., incorrect or defective products), we will provide a prepaid return shipping label.
5. Refund Process
Once we receive and inspect your returned item:
- Condition Check: Items must be in original, unused condition, including all packaging and accessories.
- Processing Time: We will process and credit your refund within [3] business days of receiving the item. The refund will be issued to the original payment method used at checkout.
- Non-refundable Charges: Shipping fees and any installation charges are non-refundable unless the return is due to an error on our part or a defective product.
6. Exchanges
We offer exchanges on eligible products if you receive the wrong item or a defective item. If you want to exchange for a different product, you will need to return the item and place a new order for the replacement.
7. Defective or Damaged Products
If your product is defective or damaged upon arrival:
- Contact Us Immediately: Notify us within [2] days of receiving your item at [contact email].
- Inspection: We will arrange for the item to be returned at our cost and either issue a replacement or a full refund, based on your preference.
- Proof of Defect: Please provide photographs or a detailed description of the damage or defect when requesting a return.
8. Restocking Fee
A restocking fee of [80]% may be applied for returned items that are not defective or damaged, particularly for opened or non-returnable electronics, as per our discretion.
9. Final Sale Items
Items marked as final sale or purchased during special promotions may not be eligible for return or exchange unless they are defective. These items will be clearly marked on the product page and at checkout.
10. Refunds to Original Payment Method
Refunds will be processed and credited to the original payment method used at checkout. Please allow [5-7] business days for the refund to appear in your account, depending on your payment provider.
11. How to Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
- Email: [[email protected]]
- Phone: [9953586867]
- Website: [Www.bheemtek.com]
MANAGED BY -BHARAT HYDRAULICS ELECTRONICS AND EQUIPMENTS MANUFACTURING COMPANY