Shipping & Exchange Policy

We at Bheemtek are committed to delivering your high-quality EV chargers (for e-rickshaws, e-bikes, scooters, electric cars, and more) quickly, reliably, and hassle-free. Below are the details on shipping, Cash on Delivery (COD), and our exchange process.

Shipping

  • Processing Time: All orders are processed and dispatched within 24–48 hours (excluding weekends and public holidays) after order confirmation and payment verification.
  • Delivery Partners: We partner with trusted third-party courier services (such as Delhivery, DTDC, Shiprocket or similar reputed logistics providers) for safe and timely delivery across India.
  • Tracking: Once your order ships, we send the tracking details via email (and WhatsApp if provided). Track your package in real-time using the provided link.
  • Estimated Delivery:
    • Within Delhi/NCR: 2–4 days
    • Rest of India: 4–7 working days (may vary based on location and courier availability)
  • Recommendation: Please provide a valid email and phone number during checkout for seamless updates and faster communication.

Cash on Delivery (COD)

  • We offer COD across most parts of India for your convenience.
  • To place a COD order:
    • Contact our support team at +91 [your actual number, e.g., from IndiaMART/WhatsApp business if available] or email support@bheemtek.com.
    • A small confirmation advance (typically ₹200–₹500, depending on order value) is required to secure and process your COD order. This helps prevent cancellations and ensures priority dispatch.
  • Once the advance is received, we process and ship your order, sharing tracking details via email/WhatsApp.
  • The remaining balance is paid in cash to the courier at delivery.
  • Important: If you cancel a confirmed COD order after dispatch or refuse delivery without valid reason, the confirmation advance will be forfeited (non-refundable).

Exchange Policy

We want you to be fully satisfied with your Bheemtek charger. If you’re not happy (e.g., wrong model received, sizing/voltage mismatch, or other genuine reasons), we offer exchanges subject to the conditions below:

  • Exchange Window: Exchanges are accepted within 10 days of delivery (aligned with common Amazon practices for your products).
  • Eligibility:
    • Product must be unused, in original condition, with intact packaging, all accessories, manuals, and tags.
    • Proof of purchase (order/invoice) is required.
    • Exchange only for the same or different available model (subject to stock).
  • Non-Exchangeable Items (except if defective/wrong as per law):
    • Used or opened chargers (electronics once powered on/used).
    • Bulk orders (2+ units).
    • Products from sales, discount codes, or special offers (if specified).
    • Custom or heavy-duty items like certain DC chargers (check product page).
  • Exchange Process:
    1. Contact our support team within 10 days via email at support@bheemtek.com (or WhatsApp/call if provided) with:
      • Order number
      • Reason for exchange
      • Photos of the product/packaging
    2. Our team reviews and approves, then provides exchange authorization and instructions (e.g., pickup or self-ship).
  • Shipping Costs for Exchange:
    • We cover two-way shipping if the issue is our fault (wrong item sent, defective on arrival).
    • For other reasons (change of mind, wrong selection by customer): You bear the return shipping cost; we cover outbound shipping for the replacement. A handling/processing fee of ₹500–₹1,000 + GST (depending on product) may apply to cover logistics, inspection, and restocking.
  • Note: Exchanges are subject to availability of the desired model. If unavailable, we may offer a refund instead (processed as per our Return Policy).

Special Note: The above Shipping and Exchange terms may not apply to certain heavy-duty or DC chargers—please refer to the individual product page or contact support for specifics.

We prioritize your satisfaction and aim to make every step—from ordering to delivery and exchange—as smooth as possible.

For any questions:

  • Email: support@bheemtek.com (update with your actual email)
  • Address: Ground Floor, L-153, Gali No. 7, New Delhi – 110052
  • GSTIN: 07BBJPD8447D1ZP

Thank you for choosing Bheemtek—powering India’s electric future!